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Call Recording

Quite often it is necessary to protect yourself, your company, your employees and your customers by recording important conversations so it’s clear who said what and when.

With VoIP Earth you can record any conversation any time or all calls all the time and you can play them back instantly from our network or store them forever on your own PC or database.

This used to be a very expensive and hard to configure service, now it's simple.

Is it legal?

Generally, yes, provided you follow some rules - there are various regulations you should be aware of and the law is different for home use and business use. In summary, you may record calls at home so long as they are for your own personal use only and you may record calls if you are a business so long you take "all reasonable steps" to inform all parties that you will be recording them.

“All reasonable steps” is not defined but may include written warnings on your web site and/or a voice warning.

Most organisations use phrases like these at the beginning of each call:

"For training purposes and your own security, your call may be monitored and recorded."

"In order to ensure excellent customer service, your call may be monitored or recorded."